Refund policy

As all LabelRoo products are personalised and made to order, we do not accept returns, exchanges or refunds for change of mind.

Please check all names, spelling, sizes, designs and other personalisation details carefully before placing your order.

 

Order changes & cancellations
Need to make a change? Please contact us as soon as possible after placing your order.

We’ll do our best to accommodate changes or cancellations if production has not yet started. Once your personalised order is in production, changes or cancellations may no longer be possible.

 

Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or you receive an incorrect item, please contact us with your order number and clear photos of the issue.

We’ll review the issue and work with you to provide an appropriate solution.

Nothing in this policy limits your rights under the Australian Consumer Law.

 

Need help?
If you have any questions or concerns about your order, please contact us and we’ll be happy to help.